If said mechanic is able to diagnose these issues and it is something that should have been addressed at one of my many previous return visits to CarMax, I will be even more frustrated than I am currently. If I must, I will go to another mechanic in town outside of both CarMax and Nissan if that is what it takes to get an honest assessment of my car's problems. So once again, CarMax either does not know what they are talking about, or has completely blown off my concerns. He showed me that over half of the pin-like pieces that hold this part up against the oil pan area were missing on my vehicle, and he then explained that this was where I was hearing the alarmingly loud, constant rattling and metallic banging sounds from underneath my car. He showed me that there is a pan-type piece that has to be taken on and off in order to perform the oil change. He took me out and showed me the underside of my Nissan Versa. I asked the Mechanic that did the oil change if he knew why my car made so much rattling noise when I drove it. When I recently went to my local Auto Shop for an Oil change, I got to go out and see the process done with my own eyes. CarMax states in their response: “The referenced oil pan pins do not exist for the Vehicle model and as such, CarMax is unable to replace the components.” That is incorrect. I officially hate my vehicle, and I will continue to hate it every time I have to get in and drive it as long as it makes me feel unsafe and sounds and feels horrible to drive. Is it any wonder I no longer trust them, and feel as frustrated and disappointed as I do now? I welcome CarMax to reach out to me in an effort to right the wrongs I have experienced from the beginning since purchasing my 2012 Nissan Versa in August 2014. I have complained about this issue to CarMax with the same reply of “Technician cannot duplicate concerns” response from them. I would like to think my safety would be more important to CarMax, but that does not seem to be the case. Twice now I have nearly had accidents at low speeds due to this issue. The brakes behave normally so long as I am traveling in a straight line, but if I break while turning in wet conditions, it feels like the brakes slip off the wheels, and then the brakes simply do nothing to help the car stop. A friend that drove my car suspected it may be the bearings or something related to the spindle, but I would not permit him to look any closer for fear of somehow violating the warranty for my Nissan Versa.Īdditionally, my car behaves very strangely in the rain. When I turn and hit a bump in my vehicle, the wheels feel “sideways”, as if they do not roll straight in the wheel wells, and the steering wheel jerks out of my hands in a way I have never felt in another vehicle. It is now very loud, and it comes from the front and back of my vehicle. The squeaking sound has gotten increasingly worse. You would seriously have to be deaf not to hear it. That seems strange to me, since everyone else that has ridden with me in my “new car” has asked me about my constant squeaking sound. I am continuously told that nobody can duplicate the issue at CarMax (and now suddenly also with Nissan). At the very least, it is poor record keeping and unprofessional - at worst it is negligent and done to conceal their lack of service. It's almost like they don't want someone to know how many times I have had to come back. I know because one of their technicians said “That's odd, I don't see records for those visits in our system” on my most recent trip to CarMax in North Austin. What is also strange is that CarMax's internal records do not show all of my service visits. I have every single piece of paperwork for this vehicle including all service documents and notes I had written on the drop-off envelopes, and I can prove that I have had the same precise squeaking issue with this car since September of 2014. When your company starts their relationship with a customer this way, it is very difficult to shake off that negative first impression. Once again, I feel completely blown off by this company and their Service Department.
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